UX research
Learn how a product fits into real routines before deciding how its interface should work. I turn observation and conversation into design questions a team can act on.
01 — Context
See the work around the screen
People use software in a place, under time pressure, and alongside other tools. Research helps surface the workarounds and expectations a feature list can miss.
I keep the questions tied to product decisions, so each conversation has a clear reason and a useful next step.
02 — Research approach
Make the questions specific
- Agree on the decision the research needs to inform.
- Talk with people who recognize the real workflow.
- Watch tasks rather than relying only on stated preferences.
- Separate repeated patterns from one-off edge cases.
- Share findings in plain language with design implications.
03 — Useful outcomes
Evidence that shapes the next step
The output may be a journey map, prioritized observations, a validated concept, or a short list of questions to test in a prototype. The format follows the decision, not the other way around.
Research can inform one feature or give a product team a clearer view of its wider experience.
04 — Continue the work
Turn insight into an experience
Product strategy — use evidence to set a focused direction.
Prototyping & interaction — test how a flow behaves before it is built.
Start with people
Need to understand the user journey?
Share the questions your team is trying to answer, and I can shape a practical research plan.
Talk about research